Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, you can contact us at the following address: easylig.france@gmail.com.

Please note that returns must be sent to the following address: Easy Lig, 23 Rue des érables - 84310 MORIERES LES AVIGNON avignon.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us with any questions regarding returns at easylig.france@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and remedy it.

Exceptions or non-returnable items.

Unfortunately, we do not accept returns of promotional items or gift cards.

Exchanges

The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, to make a separate purchase for a new item.

14-day reflection period in the European Union and USA

Notwithstanding the above, if the merchandise is shipped within the European Union and USA, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds.

We will inform you as soon as we have received and inspected your return, and we will let you know whether the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that processing and displaying the refund by your bank or credit card company may take some time. If more than 15 business days have passed since the approval of your return, please contact us at easylig.france@gmail.com.